Portfolio

My product portfolio – Enterprise Software and SaaS for business applications in Customer Service (CRM), Communications/Collaboration and Business Process Management.

Avaya, The Collaboration and Communication Company

  • Avaya Proactive Outreach Manager – a business application that enables proactive, cost-effective, multimedia outreach to customers to increase loyalty, increase revenue and reduce inbound customer service requests
  • Avaya Intelligent Customer Routing – an application that provides superior customer experience across self-service and agent-assisted services by uniquely combining automated voice applications, advanced wait-treatments and real-time routing

TuVox, The Caller Experience Companytuvox_logo2

  • Multi-modal solutions (voice+visual) for the best caller experience for agent-assisted or automated calls
  • TuVox Success Programs to accelerate adoption of speech-enabled customer service
  • Why Speech Now? – white paper describing benefits of speech-enabled customer service solutions and explains why speech-enabled customer service should be a top priority now
  • TuVox Outbound Notifier – an automated, interactive voice messaging solution

Genesys Telecommunications Labs, The World’s #1 Contact Center Softwaregenesys_logo

Iron Speed, The Fastest Way to Develop .NET Web Applicationsironspeed_logo_125

  • Successful, ongoing Web-based marketing campaigns to raise Iron Speed to top position (Alexa rank raised from 400,000 to about 50,000 in one year)
  • Nurtured partnership in the Microsoft Visual Studio Industry Partner program
  • Wrote success stories, created online banner ad campaigns, newsletter campaigns
  • Conducted online market surveys (10-15% participation) to define product roadmap
  • Conducted task-based usability studies to ensure Iron Speed Designer’s success

nSite, On-Demand Business Applications (Collaboration)nsite

  • Documented market requirements and designed product roadmap
  • Managed cross-functional teams with complete Project Management using agile development techniques
  • Conducted tests/usability studies to ensure successful launch
  • Wrote user guides & documentation

ActionBase, On-Demand Collaboration and Task Management

Testmart, Online Community for Electronic Test Engineers

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