What a good Proactive Contact (alert/notification) solution needs to have?

The critical success factors for a successful Proactive Contact (alerts and notifications) system are:

  1. a flexible rules engine that can determine programmatically when to notify AND the capability to do ad-hoc notifications
  2. multimedia (based on opt-in preferences indicated by user)
  3. Acknowledgement provisions (system acknowledgement or user acknowledgement)
  4. Escalation capabilities – if text message not acknowledged within 2 hours, deliver a voice notification
  5. Flexible treatments – if delivering a voice call and you get a busy signal, try again in 30 minutes for 3 times
  6. Very comprehensive reporting showing end-to-end call/email/SMS flow as well as summary information (3,749 text messages sent; 3,740 delivered; 9 undelivered; 3,232 users acknowledged; and so on…)
  7. Ability to handle inbound calls/emails/SMS in case users respond and want to talk back for clarification
  8. Interactive notifications – not just one way, but providing ability to interact via DTMF or Speech
  9. Easy integration with CRM/ERP/Active Directory systems so that master contact data can be managed centrally and used by the Proactive Contact system when needed

235 Comments

  1. Wayne says:

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    ñïàñèáî çà èíôó!…

  2. louis says:

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    thanks for information….

  3. Bill says:

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    hello….

  4. miguel says:

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  5. russell says:

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    thank you….

  6. gregory says:

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  7. Martin says:

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  8. Jerry says:

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  9. paul says:

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  10. ross says:

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  11. Carlos says:

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  12. herman says:

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  13. Jorge says:

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  14. Sidney says:

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  15. Duane says:

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  16. Fredrick says:

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  17. Rafael says:

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  18. Christopher says:

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  19. zachary says:

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  20. Ricardo says:

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  21. wayne says:

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  22. darrell says:

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  23. Mathew says:

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  24. everett says:

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  25. cecil says:

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  26. Walter says:

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  27. Gregory says:

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  28. angelo says:

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  29. gerald says:

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  30. Gregory says:

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  31. Travis says:

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  32. luis says:

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  33. edwin says:

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  34. Jack says:

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  35. Oscar says:

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  36. alfonso says:

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  37. roland says:

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  38. herbert says:

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  39. Jamie says:

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  40. Milton says:

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  42. Don says:

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  43. Raul says:

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    thanks!…

  44. mitchell says:

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  45. Reginald says:

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    ñýíêñ çà èíôó….

  46. gabriel says:

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    ñïñ çà èíôó!…